Privacy Policy

This Privacy Policy describes how axonloom.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at contact@axonloom.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”.

See the list below for more information about what Personal Information we collect and why.

Device information

Purpose of collection: to load the Site accurately for you, to maintain site functionality, and to perform analytics on Site usage to optimize our Site.
Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, pixels, and similar technologies.
Disclosure for a business purpose: shared with our website platform provider (Squarespace) and service providers that help us run and improve the Site (for example, analytics and performance providers, if used).
Personal Information collected: version of web browser, IP address, time zone, cookie information, what pages or products you view, search terms, and how you interact with the Site.

Order information

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our website platform provider (Squarespace), payment processors, and shipping/fulfillment partners as needed to complete your order.
Personal Information collected: name, billing address, shipping address, payment information (processed by our payment processor), email address, and phone number (if provided).

Customer support information

Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosure for a business purpose: shared with vendors used to provide customer support (for example, email service providers) as needed.
Personal Information collected: information you provide when you contact us (for example, your contact details, order number, and details about your request).

Minors

The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at contact@axonloom.com to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Squarespace to power our online store and website.

• We share your Personal Information with payment processors to process transactions securely.

• We share Personal Information with shipping carriers/fulfillment partners to deliver your order.

• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising (Present or Future)

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you, and to measure marketing performance.

For example, we may in the future use:

• Analytics tools (such as Google Analytics) to understand how customers use the Site

• Advertising tools/pixels (such as Meta Pixel or TikTok Pixel) to measure ad performance and show relevant ads

These tools may use cookies or similar technologies to collect information about your browsing activity, purchases, and interactions with our ads.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at:
https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by (where applicable):

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous

• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:
https://optout.aboutads.info/

Using Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and communicating with you about your purchase. If you opt in, we may also use your Personal Information to send marketing communications about new products, restocks, and offers. You can unsubscribe at any time.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information, subject to legal or business recordkeeping requirements.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use cookies and similar technologies for functional purposes (such as cart and checkout), security, preferences, analytics, and advertising (if enabled).

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information, visit: www.allaboutcookies.org.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail at contact@axonloom.com.

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

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