Can I change or cancel my order?
No. Once an order is placed, it can’t be changed or canceled.

Do you offer returns or exchanges?
No returns or exchanges. All sales are final.

Where do you ship?
We currently ship within the United States only.

Do you offer free shipping?
Yes — free shipping on orders $59+ (pre-tax, after discounts).

How long does shipping take?
Orders typically process in [1-2 business days]. Delivery usually takes within a week after shipment (varies by location).

Will I get tracking?
Yes — you’ll receive a tracking email once your order ships.

What if I entered the wrong address?
Please double-check your address at checkout. Refused/undeliverable packages are forfeited and aren’t eligible for a refund or credit.

What size should I get?
S–M
EU 35–42 · US Men 4–9 · US Women 5.5–10.5
Heel-to-toe sock length: 22–25 cm

M–L
EU 42–46 · US Men 9.5–12 · US Women 11–13
Heel-to-toe sock length: 26–28 cm

Fit Notes

• If you’re between sizes (around EU 42 / US Men 9–9.5), choose S–M for a snug performance fit or M–L for a more relaxed fit.

• Crew height is designed for versatile wear (training, street, outdoor).

• For best longevity, follow care instructions and avoid high-heat drying.

Do your socks shrink?
Minimal shrink if you wash cold and dry low.

Are they thick?
They’re light-to-medium cushion for everyday wear + training.

Do they slide down?
Our knit structure is designed to stay secure. If you’re between sizes, sizing up/down can affect hold.

What are they made of?
78% Axon combed cotton, 18.5% polyester, 3.5% spandex.

How do I wash them?
Machine wash cold. Tumble dry low. Avoid bleach. Wash with similar colors.

Damages / Wrong Item

My item arrived damaged or incorrect — what do I do?
Email contact@axonloom.com immediately with:

• Order number

• Photos of the item + packaging

• A quick description of the issue
  We’ll review and make it right if it qualifies.

When will items restock?
Restocks vary. Join our email list for drop + restock alerts.